{"id":1120,"date":"2026-10-25T08:20:31","date_gmt":"2026-10-25T08:20:31","guid":{"rendered":"https:\/\/rackandreturn.com\/reemborsaments-i-cancellacions\/"},"modified":"2026-10-30T23:58:00","modified_gmt":"2026-10-30T23:58:00","slug":"reemborsaments-i-cancellacions","status":"publish","type":"page","link":"https:\/\/rackandreturn.com\/ca\/reemborsaments-i-cancellacions\/","title":{"rendered":"Reemborsaments i cancel\u00b7lacions"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding:0\">\n<style>.page-id-1120 .wp-block-post-title,.page-id-1120 .entry-title{display:none}.page-id-1120 main{margin-top:0!important}.page-id-1120 main>.wp-block-group{padding-top:0!important;padding-bottom:0!important}.page-id-1120 .entry-content{margin-top:0!important}.cp{width:100%;container-type:inline-size;background:#fff;font-family:'Mulish',system-ui,sans-serif;color:#1A1A1A}\n.cp 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l b\" \"c p b\";gap:6px 18px;padding:24px 0}.cp .dr2 .bar{grid-area:c}.cp .dr2 .w{grid-area:w}.cp .dr2 .l{grid-area:l}.cp .dr2 .p{grid-area:p}.cp .dr2 .b{grid-area:b;align-self:center}}\n@container (max-width:560px){.cp .dr2{grid-template-columns:5px 1fr;grid-template-areas:\"c w\" \"c l\" \"c p\" \"c b\"}.cp .dr2 .b{margin-top:12px}.cp .dr2 .b .btn{display:block;width:100%;text-align:center}.cp .two-in{grid-template-columns:1fr}}.cp .ptab{border-collapse:collapse;width:100%;margin:16px 0;font-size:16px}.cp .ptab th,.cp .ptab td{text-align:left;vertical-align:top;padding:12px 14px;border-bottom:1px solid #E4E4EA}.cp .ptab th{font-family:Montserrat,sans-serif;font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:#5A5A63;border-bottom:2px solid #1A1A1A}.cp .poltext ol{padding-left:22px;margin:10px 0}.cp .poltext p{margin:12px 0}.cp .poltext li{margin:6px 0}<\/style><div class=\"cp\"><section class=\"top\"><div class=\"wrap\"><p class=\"crumb\"><a href=\"https:\/\/rackandreturn.com\/ca\/\">Inici<\/a> \/ Reemborsaments i cancel\u00b7lacions<\/p><p class=\"over\">Pol\u00edtiques<\/p><h1>Reemborsaments i cancel\u00b7lacions<\/h1><\/div><\/section><section class=\"wrap sec sec-t\"><div class=\"pol\"><nav class=\"polnav\" aria-label=\"Pol\u00edtiques\"><a href=\"https:\/\/rackandreturn.com\/ca\/reclamacions\/\">Reclamacions<\/a><a href=\"https:\/\/rackandreturn.com\/ca\/reemborsaments-i-cancellacions\/\" class=\"cur\">Reemborsaments i cancel\u00b7lacions<\/a><a href=\"https:\/\/rackandreturn.com\/ca\/adaptacions-raonables\/\">Adaptacions raonables<\/a><a href=\"https:\/\/rackandreturn.com\/ca\/privacitat\/\">Privacitat<\/a><a href=\"https:\/\/rackandreturn.com\/ca\/condicions\/\">Condicions<\/a><\/nav><div class=\"poltext\"><p>Aquesta p\u00e0gina explica qu\u00e8 passa si cancel\u00b7les, si cancel\u00b7lem nosaltres o si canvien els teus plans. Tots els preus inclouen IVA. Els reemborsaments tornen a la targeta amb qu\u00e8 vas pagar, o per transfer\u00e8ncia banc\u00e0ria si no es pot fer servir la targeta.<\/p><h2>Si cancel\u00b7les<\/h2><p>Escriu a <strong>info@rackandreturn.com<\/strong>. Compta el dia en qu\u00e8 rebem el teu correu. Comptem dies feiners a Espanya (de dilluns a divendres, sense comptar els festius de Barcelona) abans del primer dia de classe.<\/p><table class=\"ptab\"><tbody><tr><th>Ens avises<\/th><th>El que obtens<\/th><\/tr><tr><td>Amb 15 dies feiners o m\u00e9s d&#8217;antelaci\u00f3<\/td><td>Reemborsament, descomptant 25 \u20ac per persona, o canvi a un altre curs<\/td><\/tr><tr><td>Entre 15 i 10 dies feiners abans<\/td><td>Canvi a un altre curs. Sense reemborsament<\/td><\/tr><tr><td>Amb menys de 10 dies feiners, o un cop comen\u00e7at el curs<\/td><td>Sense reemborsament ni canvi<\/td><\/tr><\/tbody><\/table><h2>Canviar a un altre curs<\/h2><p>Pots canviar a un altre curs fins a 10 dies feiners abans del primer dia de classe (consulta la taula de dalt). En casos excepcionals decideix el Michael: escriu-nos i explica&#8217;ns qu\u00e8 ha passat.<\/p><h2>Cursos en l\u00ednia<\/h2><p>Els cursos en l\u00ednia no es reemborsen un cop reservats, perqu\u00e8 hi tens acc\u00e9s de seguida. En reservar, demanes que l\u2019acc\u00e9s comenci immediatament i confirmes, a la casella que marques en pagar, que aleshores perds el dret de desistiment de 14 dies.<\/p><h2>Classes perdudes<\/h2><p>Si no pots venir a una sessi\u00f3, la pots recuperar en una altra data per 50 \u20ac per sessi\u00f3 perduda.<\/p><h2>El dret de desistiment de 14 dies<\/h2><p>La llei espanyola de consumidors et dona 14 dies per canviar d&#8217;opini\u00f3 en moltes compres en l\u00ednia. No s&#8217;aplica als serveis d&#8217;oci reservats per a una data o un per\u00edode concrets, que \u00e9s com tractem un curs amb dates fixes. Per aix\u00f2 s&#8217;aplica la taula de dalt en lloc de la regla dels 14 dies.<\/p><p>Les targetes regal tenen les seves pr\u00f2pies regles: consulta les <a href=\"https:\/\/rackandreturn.com\/ca\/targetes-regal\/\">condicions de les targetes regal<\/a>.<\/p><h2>Si cancel\u00b7lem o canviem un curs<\/h2><ul><li><strong>Alumnes insuficients.<\/strong> Un curs nom\u00e9s es fa quan hi ha prou alumnes inscrits: almenys 8 al Nivell 1 i almenys 6 als Nivells 2 i 3. Si una data no arriba al m\u00ednim, t&#8217;escrivim per correu almenys 14 dies abans del primer dia de classe i t&#8217;oferim la data confirmada m\u00e9s propera o un reemborsament complet. Tu tries. Reemborsem en un termini de 14 dies.<\/li><li><strong>Un professor o local nou.<\/strong> Si canviem el professor o el local, conserves la teva pla\u00e7a. Si el canvi no et conv\u00e9, pots demanar un canvi gratu\u00eft o un reemborsament complet. Consulta les nostres <a href=\"https:\/\/rackandreturn.com\/ca\/condicions\/\">Condicions<\/a>.<\/li><li><strong>Altres costos.<\/strong> No ens fem responsables de costos com viatges o hotels si es cancel\u00b7la un curs.<\/li><\/ul><h2>Pagaments a terminis<\/h2><p>Si cancel\u00b7les mentre pagues a terminis, calculem qualsevol reemborsament sobre el que has pagat, amb les regles de dalt: si cancel\u00b7les a temps, recuperes el que has pagat, menys 25 \u20ac per persona. Qualsevol pagament encara no ven\u00e7ut es cancel\u00b7la. Si un pagament tard\u00e0 fa que alliberem la teva pla\u00e7a, el que has pagat es tracta de la mateixa manera. Consulta les <a href=\"#instalment-terms\">Condicions del pagament a terminis<\/a>.<\/p><h2 id=\"instalment-terms\">Condicions del pagament a terminis<\/h2><ul><li>Pagues la primera part en reservar. Aquest pagament confirma la teva pla\u00e7a.<\/li><li>L&#8217;\u00faltim pagament ven\u00e7 21 dies abans d&#8217;un curs de Nivell 2 i 30 dies abans d&#8217;un curs de Nivell 3.<\/li><li>T&#8217;enviem un enlla\u00e7 de pagament cinc dies abans de cada venciment. Tamb\u00e9 pots pagar abans amb l&#8217;enlla\u00e7 del teu correu de confirmaci\u00f3.<\/li><li>Sense interessos. Un pagament amb 4 dies de retard t\u00e9 un rec\u00e0rrec de 25 \u20ac.<\/li><li>Si un pagament porta 4 dies de retard, hi afegim un rec\u00e0rrec de 25 \u20ac. T\u2019avisem l\u2019endem\u00e0 del venciment i un altre cop quan s\u2019afegeix el rec\u00e0rrec.<\/li><li>Si l\u2019\u00faltim pagament no ha arribat 7 dies abans del curs, podem donar la teva pla\u00e7a a una altra persona. El que hagis pagat es tracta llavors segons les normes de dalt, com una cancel\u00b7laci\u00f3 per part teva.<\/li><\/ul><h2>Reserves de grup<\/h2><p>Quan de 2 a 7 persones reserven places juntes, el descompte de grup dep\u00e8n del nombre de places. Si una persona cancel\u00b7la, les altres conserven les seves places i passen al preu del nou nombre de places. La pla\u00e7a cancel\u00b7lada segueix la taula de dalt.<\/p><p><em>Exemple:<\/em> tres persones reserven el Nivell 2 a 814 \u20ac cada una (2.442 \u20ac). Una cancel\u00b7la m\u00e9s de 15 dies feiners abans del curs. Les altres dues passen a 840 \u20ac cada una (1.680 \u20ac). A qui va pagar se li reemborsen 762 \u20ac menys la taxa de 25 \u20ac, \u00e9s a dir, 737 \u20ac.<\/p><p>Els cursos privats i d&#8217;empresa segueixen el pressupost per escrit.<\/p><h2>Packs<\/h2><p>Un pack dona un estalvi en reservar m\u00e9s d&#8217;un nivell. Si no fas un nivell posterior, el reemborsem al seu preu individual menys l&#8217;estalvi del pack. Ho has de demanar abans que s&#8217;esgotin els 18 mesos per fer-lo.<\/p><p><em>Exemple:<\/em> el pack de Nivell 1 i Nivell 2 presencials costa 1.071 \u20ac en lloc de 1.165 \u20ac, un estalvi de 94 \u20ac. Fas el Nivell 1 i no el Nivell 2. Reemborsem 885 \u20ac menys 94 \u20ac, \u00e9s a dir, 791 \u20ac.<\/p><h2>Ex\u00e0mens i repeticions<\/h2><p>La taxa de l&#8217;examen est\u00e0 inclosa en el preu del curs. Un examen en l\u00ednia costa 50 \u20ac m\u00e9s (nom\u00e9s en angl\u00e8s). Nom\u00e9s pagues una taxa de repetici\u00f3 si no aprovues o cancel\u00b7les l&#8217;examen. Les taxes inclouen 50 \u20ac de gesti\u00f3: Nivell 1 95 \u20ac presencial \/ 150 \u20ac en l\u00ednia; Nivell 2 145 \u20ac presencial \/ 195 \u20ac en l\u00ednia; Nivell 3 tast 65 \u20ac, teoria 165 \u20ac, tots dos 230 \u20ac. Si aproves el tast, nom\u00e9s repeteixes la teoria, i a l&#8217;inrev\u00e9s.<\/p><h2>Preguntes<\/h2><p>Escriu a <strong>info@rackandreturn.com<\/strong> o per WhatsApp al +34 620 001 196. Si no arribem a un acord, consulta la nostra <a href=\"https:\/\/rackandreturn.com\/ca\/reclamacions\/\">Pol\u00edtica de reclamacions<\/a>.<\/p><p>Rack and Return \u00e9s un WSET Approved Programme Provider. Som una escola independent i no formem part de WSET. WSET no pot resoldre disputes de reemborsament o pagament.<\/p><p><em>Darrera revisi\u00f3: 30 d&#8217;octubre de 2026.<\/em><\/p><\/div><\/div><\/section><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Inici \/ Reemborsaments i cancel\u00b7lacions Pol\u00edtiques Reemborsaments i cancel\u00b7lacions ReclamacionsReemborsaments i cancel\u00b7lacionsAdaptacions raonablesPrivacitatCondicions Aquesta p\u00e0gina explica qu\u00e8 passa si cancel\u00b7les, si cancel\u00b7lem nosaltres o si canvien els teus plans. Tots els preus inclouen IVA. Els reemborsaments tornen a la targeta amb qu\u00e8 vas pagar, o per transfer\u00e8ncia banc\u00e0ria si no es pot fer servir la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1120","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/pages\/1120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/comments?post=1120"}],"version-history":[{"count":10,"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/pages\/1120\/revisions"}],"predecessor-version":[{"id":2173,"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/pages\/1120\/revisions\/2173"}],"wp:attachment":[{"href":"https:\/\/rackandreturn.com\/ca\/wp-json\/wp\/v2\/media?parent=1120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}