{"id":1119,"date":"2026-10-25T08:20:31","date_gmt":"2026-10-25T08:20:31","guid":{"rendered":"https:\/\/rackandreturn.com\/reembolsos-y-cancelaciones\/"},"modified":"2026-10-30T23:57:48","modified_gmt":"2026-10-30T23:57:48","slug":"reembolsos-y-cancelaciones","status":"publish","type":"page","link":"https:\/\/rackandreturn.com\/es\/reembolsos-y-cancelaciones\/","title":{"rendered":"Reembolsos y cancelaciones"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding:0\">\n<style>.page-id-1119 .wp-block-post-title,.page-id-1119 .entry-title{display:none}.page-id-1119 main{margin-top:0!important}.page-id-1119 main>.wp-block-group{padding-top:0!important;padding-bottom:0!important}.page-id-1119 .entry-content{margin-top:0!important}.cp{width:100%;container-type:inline-size;background:#fff;font-family:'Mulish',system-ui,sans-serif;color:#1A1A1A}\n.cp *{box-sizing:border-box}.cp 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.team{background:#1A1A1A;color:#fff;padding:clamp(24px,3cqw,44px);display:flex;flex-wrap:wrap;gap:20px 32px;align-items:center;justify-content:space-between}.cp .team h2{color:#fff;font-size:clamp(24px,2.6cqw,34px)}.cp .team p{margin-top:8px}\n@container (max-width:980px){.cp .gsplit,.cp .vwrap,.cp .pick form.form{grid-template-columns:1fr}.cp .gcard{position:static}.cp .packs{grid-template-columns:1fr}.cp .pick .steps{flex-direction:column}.cp .dr2{grid-template-columns:5px minmax(0,1fr) auto;grid-template-areas:\"c w b\" \"c l b\" \"c p b\";gap:6px 18px;padding:24px 0}.cp .dr2 .bar{grid-area:c}.cp .dr2 .w{grid-area:w}.cp .dr2 .l{grid-area:l}.cp .dr2 .p{grid-area:p}.cp .dr2 .b{grid-area:b;align-self:center}}\n@container (max-width:560px){.cp .dr2{grid-template-columns:5px 1fr;grid-template-areas:\"c w\" \"c l\" \"c p\" \"c b\"}.cp .dr2 .b{margin-top:12px}.cp .dr2 .b .btn{display:block;width:100%;text-align:center}.cp .two-in{grid-template-columns:1fr}}.cp .ptab{border-collapse:collapse;width:100%;margin:16px 0;font-size:16px}.cp .ptab th,.cp .ptab td{text-align:left;vertical-align:top;padding:12px 14px;border-bottom:1px solid #E4E4EA}.cp .ptab th{font-family:Montserrat,sans-serif;font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:#5A5A63;border-bottom:2px solid #1A1A1A}.cp .poltext ol{padding-left:22px;margin:10px 0}.cp .poltext p{margin:12px 0}.cp .poltext li{margin:6px 0}<\/style><div class=\"cp\"><section class=\"top\"><div class=\"wrap\"><p class=\"crumb\"><a href=\"https:\/\/rackandreturn.com\/es\/\">Inicio<\/a> \/ Reembolsos y cancelaciones<\/p><p class=\"over\">Pol\u00edticas<\/p><h1>Reembolsos y cancelaciones<\/h1><\/div><\/section><section class=\"wrap sec sec-t\"><div class=\"pol\"><nav class=\"polnav\" aria-label=\"Pol\u00edticas\"><a href=\"https:\/\/rackandreturn.com\/es\/reclamaciones\/\">Reclamaciones<\/a><a href=\"https:\/\/rackandreturn.com\/es\/reembolsos-y-cancelaciones\/\" class=\"cur\">Reembolsos y cancelaciones<\/a><a href=\"https:\/\/rackandreturn.com\/es\/adaptaciones-razonables\/\">Adaptaciones razonables<\/a><a href=\"https:\/\/rackandreturn.com\/es\/privacidad\/\">Privacidad<\/a><a href=\"https:\/\/rackandreturn.com\/es\/condiciones\/\">Condiciones<\/a><\/nav><div class=\"poltext\"><p>Esta p\u00e1gina explica qu\u00e9 ocurre si cancelas, si cancelamos nosotros o si cambian tus planes. Todos los precios incluyen IVA. Los reembolsos vuelven a la tarjeta con la que pagaste, o por transferencia bancaria si no se puede usar la tarjeta.<\/p><h2>Si cancelas<\/h2><p>Escribe a <strong>info@rackandreturn.com<\/strong>. Cuenta el d\u00eda en que recibimos tu email. Contamos d\u00edas laborables en Espa\u00f1a (de lunes a viernes, sin contar los festivos de Barcelona) antes del primer d\u00eda de clase.<\/p><table class=\"ptab\"><tbody><tr><th>Nos avisas<\/th><th>Lo que obtienes<\/th><\/tr><tr><td>Con 15 d\u00edas laborables o m\u00e1s de antelaci\u00f3n<\/td><td>Reembolso, descontando 25 \u20ac por persona, o cambio a otro curso<\/td><\/tr><tr><td>Entre 15 y 10 d\u00edas laborables antes<\/td><td>Cambio a otro curso. Sin reembolso<\/td><\/tr><tr><td>Con menos de 10 d\u00edas laborables, o una vez empezado el curso<\/td><td>Sin reembolso ni cambio<\/td><\/tr><\/tbody><\/table><h2>Cambiar a otro curso<\/h2><p>Puedes cambiar a otro curso hasta 10 d\u00edas laborables antes del primer d\u00eda de clase (consulta la tabla de arriba). En casos excepcionales decide Michael: escr\u00edbenos y cu\u00e9ntanos qu\u00e9 ha pasado.<\/p><h2>Cursos online<\/h2><p>Los cursos online no se reembolsan una vez reservados, porque accedes al contenido de inmediato. Al reservar, pides que el acceso empiece de inmediato y confirmas, en la casilla que marcas al pagar, que entonces pierdes el derecho de desistimiento de 14 d\u00edas.<\/p><h2>Clases perdidas<\/h2><p>Si faltas a una sesi\u00f3n, puedes recuperarla en otra fecha por 50 \u20ac por sesi\u00f3n perdida.<\/p><h2>El derecho de desistimiento de 14 d\u00edas<\/h2><p>La ley espa\u00f1ola de consumidores te da 14 d\u00edas para cambiar de opini\u00f3n en muchas compras online. No se aplica a los servicios de ocio reservados para una fecha o periodo concretos, que es como tratamos un curso con fechas fijas. Por eso se aplica la tabla de arriba en lugar de la regla de los 14 d\u00edas.<\/p><p>Las tarjetas regalo tienen sus propias reglas: consulta las <a href=\"https:\/\/rackandreturn.com\/es\/tarjetas-regalo\/\">condiciones de las tarjetas regalo<\/a>.<\/p><h2>Si cancelamos o cambiamos un curso<\/h2><ul><li><strong>Alumnos insuficientes.<\/strong> Un curso se celebra solo cuando hay suficientes alumnos inscritos: al menos 8 en el Nivel 1 y al menos 6 en los Niveles 2 y 3. Si una fecha no llega al m\u00ednimo, te escribimos por email al menos 14 d\u00edas antes del primer d\u00eda de clase y te ofrecemos la fecha confirmada m\u00e1s cercana o un reembolso completo. T\u00fa eliges. Reembolsamos en un plazo de 14 d\u00edas.<\/li><li><strong>Un profesor o local nuevo.<\/strong> Si cambiamos el profesor o el local, conservas tu plaza. Si el cambio no te conviene, puedes pedir un cambio gratuito o un reembolso completo. Consulta nuestras <a href=\"https:\/\/rackandreturn.com\/es\/condiciones\/\">Condiciones<\/a>.<\/li><li><strong>Otros costes.<\/strong> No nos hacemos responsables de costes como viajes u hoteles si se cancela un curso.<\/li><\/ul><h2>Pagos a plazos<\/h2><p>Si cancelas mientras pagas a plazos, calculamos cualquier reembolso sobre lo que has pagado, con las reglas de arriba: si cancelas a tiempo, recuperas lo que has pagado, menos 25 \u20ac por persona. Cualquier pago a\u00fan no vencido se cancela. Si un pago tard\u00edo hace que liberemos tu plaza, lo que has pagado se trata de la misma manera. Consulta las <a href=\"#instalment-terms\">Condiciones del pago a plazos<\/a>.<\/p><h2 id=\"instalment-terms\">Condiciones del pago a plazos<\/h2><ul><li>Pagas la primera parte al reservar. Ese pago confirma tu plaza.<\/li><li>El \u00faltimo pago vence 21 d\u00edas antes de un curso de Nivel 2 y 30 d\u00edas antes de un curso de Nivel 3.<\/li><li>Te enviamos un enlace de pago cinco d\u00edas antes de cada vencimiento. Tambi\u00e9n puedes pagar antes con el enlace de tu email de confirmaci\u00f3n.<\/li><li>Sin intereses. Un pago con 4 d\u00edas de retraso tiene un recargo de 25 \u20ac.<\/li><li>Si un pago lleva 4 d\u00edas de retraso, le a\u00f1adimos un recargo de 25 \u20ac. Te avisamos el d\u00eda despu\u00e9s del vencimiento y otra vez cuando se a\u00f1ade el recargo.<\/li><li>Si el \u00faltimo pago no ha llegado 7 d\u00edas antes del curso, podemos dar tu plaza a otra persona. Lo que hayas pagado se trata entonces seg\u00fan las normas de arriba, como una cancelaci\u00f3n por tu parte.<\/li><\/ul><h2>Reservas de grupo<\/h2><p>Cuando de 2 a 7 personas reservan plazas juntas, el descuento de grupo depende del n\u00famero de plazas. Si una persona cancela, las dem\u00e1s conservan sus plazas y pasan al precio del nuevo n\u00famero de plazas. La plaza cancelada sigue la tabla de arriba.<\/p><p><em>Ejemplo:<\/em> tres personas reservan el Nivel 2 a 814 \u20ac cada una (2.442 \u20ac). Una cancela m\u00e1s de 15 d\u00edas laborables antes del curso. Las otras dos pasan a 840 \u20ac cada una (1.680 \u20ac). A quien pag\u00f3 se le reembolsan 762 \u20ac menos la tasa de 25 \u20ac, es decir, 737 \u20ac.<\/p><p>Los cursos privados y de empresa siguen el presupuesto por escrito.<\/p><h2>Packs<\/h2><p>Un pack da un ahorro al reservar m\u00e1s de un nivel. Si no haces un nivel posterior, lo reembolsamos a su precio individual menos el ahorro del pack. Debes pedirlo antes de que se agoten los 18 meses para hacerlo.<\/p><p><em>Ejemplo:<\/em> el pack de Nivel 1 y Nivel 2 presenciales cuesta 1.071 \u20ac en lugar de 1.165 \u20ac, un ahorro de 94 \u20ac. Haces el Nivel 1 y no el Nivel 2. Reembolsamos 885 \u20ac menos 94 \u20ac, es decir, 791 \u20ac.<\/p><h2>Ex\u00e1menes y repeticiones<\/h2><p>La tasa del examen est\u00e1 incluida en el precio del curso. Un examen online cuesta 50 \u20ac m\u00e1s (solo en ingl\u00e9s). Solo pagas una tasa de repetici\u00f3n si no apruebas o cancelas el examen. Las tasas incluyen 50 \u20ac de gesti\u00f3n: Nivel 1 95 \u20ac presencial \/ 150 \u20ac online; Nivel 2 145 \u20ac presencial \/ 195 \u20ac online; Nivel 3 cata 65 \u20ac, teor\u00eda 165 \u20ac, ambas 230 \u20ac. Si apruebas la cata, repites solo la teor\u00eda, y al rev\u00e9s.<\/p><h2>Preguntas<\/h2><p>Escribe a <strong>info@rackandreturn.com<\/strong> o por WhatsApp al +34 620 001 196. Si no llegamos a un acuerdo, consulta nuestra <a href=\"https:\/\/rackandreturn.com\/es\/reclamaciones\/\">Pol\u00edtica de reclamaciones<\/a>.<\/p><p>Rack and Return es un WSET Approved Programme Provider. Somos una escuela independiente y no formamos parte de WSET. WSET no puede resolver disputas de reembolso o pago.<\/p><p><em>\u00daltima revisi\u00f3n: 30 de octubre de 2026.<\/em><\/p><\/div><\/div><\/section><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Inicio \/ Reembolsos y cancelaciones Pol\u00edticas Reembolsos y cancelaciones ReclamacionesReembolsos y cancelacionesAdaptaciones razonablesPrivacidadCondiciones Esta p\u00e1gina explica qu\u00e9 ocurre si cancelas, si cancelamos nosotros o si cambian tus planes. Todos los precios incluyen IVA. Los reembolsos vuelven a la tarjeta con la que pagaste, o por transferencia bancaria si no se puede usar la tarjeta. Si [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1119","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/pages\/1119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/comments?post=1119"}],"version-history":[{"count":10,"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/pages\/1119\/revisions"}],"predecessor-version":[{"id":2167,"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/pages\/1119\/revisions\/2167"}],"wp:attachment":[{"href":"https:\/\/rackandreturn.com\/es\/wp-json\/wp\/v2\/media?parent=1119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}